Planning your visit

We are very happy to reopen the museum and to be there for you in person again!
At the same time, the health of our visitors and our staff is very important to us and we would like to offer everyone a place where they can feel safe. To make sure your visit goes smoothly, we kindly ask you to take a few useful precautions:

Online Tickets

Whenever possible, please buy your tickets online until midnight the day before. This way you can pay and book your entry time in advance, so you can directly enter the exhibition on the day of your visit. Reservations can also be made by telephone at +39 0471 320100 (9:00am-1:00pm) or by email at [email protected], payment is then made at the ticket desk.

Audio Guide App

Unfortunately, we are currently unable to offer tours for security reasons. In addition, rental audio guide devices are unavailable. We therefore invite you to download the museum’s audio guide app to your smartphone prior to your visit (audio guide app for adults €1.99, children’s app “Mission Ötzi” free of charge). Please don’t forget to bring your own headphones. You can buy disposable headphones in the museum.

Protective Measures

Wearing mouth-nose protection is mandatory. It is preferable that you bring your own protective mask. Otherwise a protective mask can be purchased in the shop for a fee. Hand sanitizer stands are available in the museum. Please bring your own gloves if it is important to you. Unfortunately, some interactive stations cannot be used at the moment.


Please understand that people with COVID19 symptoms (cough, fever, shortness of breath, difficulty breathing) will be denied access to the museum. If you are not sure, please take your temperature at home. Your temperature is checked at the entrance to the museum.


At present, the Museum Shop is closed on Sundays and public holidays just like other retail establishments in South Tyrol.
The third floor (THE LOUNGE) will remain closed, as it is not possible to regularly disinfect the surfaces there.
For safety reasons, only 80 people are allowed in the Museum at any one time. We therefore ask for your patience if you have to wait at the entrance during peak times.

The Museum is accessible to people with disabilities. There is a museum shop, a cloakroom, a seating area and a vending machine for beverages inside the Museum. Although the Museum doesn’t have a café or a restaurant, there is a wide choice of places to eat and drink nearby.

Families in the Museum

Changing tables for babies are available in the Museum.

Visiting the Museum with dogs

Small dogs that can be carried are allowed in the exhibition. Bigger dogs must wait in a suitable cage in the Museum entrance.

Tourism operators, travel agents, hotels and companies with a VAT number have the opportunity to use the voucher below (voucher for entrance to the museum). The voucher must be completed correctly and in full according to our terms and conditions. The voucher can be redeemed by the guest at the ticket office of the museum. A collective bill will then be sent to the business concerned at the end of each month.
For further information please contact our marketing department [email protected]

Download the Iceman audio guide app

The multimedia audio guide app provides exciting information
and background knowledge about the Iceman exhibition.
Available in English, German, Italian, French and Russian.
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